A Payment Service Provider conducts KYC checks for onboarding, periodic reviews and even-triggered reviews with its business clients. Everything is done via email, Excel trackers and ad-hoc document portals.
Problems:
BD team chase clients with long email chains and lost attachments.
KYC team spends lots of time to keep track of the progress and what’s still outstanding.
Clients feel harassed by repeated, unclear requests.
How Veridable can help:
Each client can be invited into a dedicated shared KYC workspace in Veridable.
BD, KYC analyst, and the client all see one checklist, one timeline, one case to work.
Clarifications happen as comments on specific questions, not in separate email threads.
Reminders and status updates are automated, not manually chased.
Benefits:
Fewer errors and “please resend that document” moments.
Faster KYC cycle time and less manual work.
A much better client experience and a clean, auditable history of every KYC interaction.